Shipping policy

Shipping & Logistics Policy

 

[1]Processing Time

Orders are processed within [1-2 business days] after payment confirmation.
Orders placed on weekends or holidays will be processed the next business day.

[2]Shipping Methods & Carriers

We ship orders via [Carrier names: e.g., USPS, UPS, FedEx, DHL].
At checkout, customers can choose from available shipping options, including standard and expedited services.

[3]Shipping Rates
Shipping costs are calculated at checkout based on order weight, dimensions, and destination.
We may offer free shipping promotions, which will be clearly displayed on our website.

[4]Delivery Timeframes
Domestic orders: Estimated delivery time is [2–5 business days].
Please note: delivery times are estimates and may vary due to factors beyond our control (e.g., customs delays, weather conditions).

[5]Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with tracking information.
You can track your shipment through the carrier’s website using the tracking number provided.

[6]Customs, Duties & Taxes (For International Orders)
Customers are responsible for any customs duties, import taxes, or fees imposed by the destination country.
We are not responsible for delays caused by customs.

[7]Lost or Delayed Packages
If your package is significantly delayed or lost, please contact us at [info@kmaxonline.com] and we will assist in resolving the issue.

[8]Incorrect Shipping Information
Please double-check your shipping details before placing your order.
We are not responsible for orders shipped to an incorrect address provided by the customer.

[9]Contact Us
If you have questions about your order, shipping, or delivery, please reach out to us at:

📧 [info@kmaxonline.com]
📞 [909.455.0158]